IT Support Specialist
IT Support Specialists provide technical support and troubleshoot IT-related issues for employees and clients. They ensure that all systems run smoothly and efficiently, resolving problems quickly.
IT Support Specialists are responsible for assisting users with technology-related problems. They provide support for hardware and software issues, troubleshoot technical problems, and ensure that IT systems function efficiently. IT Support Specialists may work on-site or remotely and assist with issues ranging from network connectivity to software configuration.
They also install and configure hardware and software, conduct regular system maintenance, and perform troubleshooting procedures to resolve technical issues. Strong communication skills are essential, as IT Support Specialists interact with users to understand their technical issues and provide clear instructions or solutions.
- Provide technical support to users and clients.
- Install and configure hardware and software.
- Troubleshoot IT-related issues and resolve them promptly.
- Maintain and update IT systems to ensure efficiency.
- Document support cases and provide training as needed.
- Degree in Information Technology, Computer Science, or related field.
- Strong problem-solving and technical skills.
- Excellent communication and customer service abilities.
- Experience with IT support tools and troubleshooting techniques.
- Ability to work independently and in a team environment.
- Average Annual Salary: £22,000 – £35,000
