Refund and Cancellations
- No Refunds for Early Withdrawal
DM Consultants will not issue refunds if a client withdraws from services early. - Refund Eligibility Refund percentages apply only to the full service fee paid. Clients must pay the complete fee to qualify for any refund percentage. If the full fee isn’t paid, clients are not eligible for a refund.
- Registration and Eligibility Clients are registered in advance based on future immigration announcements. If a client’s profile is deemed ineligible after announcements, they can explore other options.
- Chargeback Policy There is a strict no-chargeback policy. Clients who dispute valid payments will be blacklisted and may face collections for any due fees.
- Invoice Breakdown The total invoice includes the consultation fee and applicable taxes. Refunds will be based only on the consultation fee; taxes are non-refundable.
- Refund Process
Refunds will be processed within 30 working days after a client submits a Refund Claim Form along with required documents, including a rejection letter from the relevant authority. Missing documents will make the client ineligible for a refund. - Third-Party Delays The company is not liable for delays caused by third-party services, and clients cannot claim refunds for service charges.
- Outcome Control
Clients acknowledge that DM Consultants has no control over the outcomes of their applications. - Non-Refundable Fees DM Consultants will not refund any fees paid to external bodies or authorities if approval is not granted. Registration fees cover only DM Consultants services.
- Payment Agreement Clients agree not to initiate chargebacks or dispute payments without notifying DM Consultants. They must confirm that payments are valid.
- Service Charges
Charges are set by Consultants and are not comparable to market rates. Clients cannot contest these charges after registration. - Financial Requirements
Clients must provide sufficient funds as required by immigration authorities. Failure to do so does not entitle them to a refund. - Previous Registrations
Any prior registrations with DM Consultants before signing this agreement are null and void, and no claims can be made without written consent from DM Consultants.No refund will be issued if the permit request is rejected for the following reasons:
- Interview Attendance: Failure to attend the interview.
- Compliance Issues: Non-compliance with Embassy or Consulate requirements.
- Medical Examination: Failure of medical exams by the client or family members.
- Police Clearance: Inability to provide a genuine Police Clearance Certificate that is less than 3 months old.
- Fraudulent Documents: Submission of fraudulent papers.
- Immigration Violations: Prior immigration law violations by the client or family members.
- Late Submissions: Delays in submitting additional documents requested by the consulate.
- Test Scores: Failure to achieve required scores in the IELTS/French test as advised by DM Consultants.
- Case Abandonment: No refund if the client abandons their case within 3 months of registration or fails to communicate with the Process Consultant for 3 months.
- Processing Fees: Fees paid to authorities are the client’s responsibility and not included in service charges; no refunds will be entertained for rejections.
- Clients must provide all necessary documents within 30 days to allow DM Consultants to prepare their request for submission. Failure to do so will result in no reimbursement of consulting fees.
- Clients are required to notify DM Consultants of all communications from the processing office within one week. Non-compliance will also result in no refunds for any service charges.
- Clients must attend all interviews as required and follow all instructions promptly.
- If a request is rejected due to payment errors, the client cannot contest the withdrawal based on this issue, as payment responsibility lies solely with the client.
- Immigration requests are not routine; additional documents may be required as processes change. No refund requests will be entertained based on such grounds.
- Change in Immigration Law
If immigration laws change after signing this agreement and the client becomes ineligible for the service, DM Consultants will refund a specified percentage of the service fee. Refunds will be processed within 30 working days after the client submits a Refund Claim Form along with a payment receipt. - Installment Payments
Clients who have made part payments or signed up under an installment plan are not entitled to refunds if they become ineligible due to changes in immigration law. - No Refunds for Abandonment
No refunds or transfers of fees will be issued if the client abandons their request or opts out for any reason during the process. - Switching Services
Clients will not receive refunds if they switch to another service or immigration process after signing up. - Documentation Responsibility
Clients must provide accurate information and required documents. If any details are found to be incorrect or fraudulent, DM Consultants will not be responsible for negative outcomes, and no refunds will be given for consulting fees or payments made to government organizations. - Service Termination Rights
DM Consultants can terminate services without refunding fees if the client:- Fails to submit required paperwork within one month.
- Maligns the company’s reputation.
- Does not respond to communications for over a month.
- Backs out for personal reasons.
- Fails medical examinations.
- Does not provide a valid Police Clearance Certificate less than 3 months old.
- Fails to show sufficient funds for settlement or maintenance.
- Has prior immigration law violations.
- Submits additional documents late as requested by the consulate.
- Client Obligations
Clients must meet all requirements set by authorities and submit all necessary documents. Failure to do so is not grounds for a refund. - Non-Refundable Charges
Clients are responsible for all charges related to government and assessment bodies, including language tests and medical fees. These charges are non-refundable, regardless of the outcome of the application. - Communication Requirements
Clients must inform DM Consultants of any changes in address, credentials, marital status, or other relevant information during the application process. Failure to notify will impact refund eligibility for advisory charges. - IELTS/French Testing Requirements
Clients must take the IELTS/French test and meet the minimum scores in reading, writing, speaking, and listening. Failure to achieve the required scores means the petition cannot be submitted, and no refunds for advisory or consulting fees will be issued. - Dependent Testing
If applicable, clients must ensure that their spouse or other dependents also take the IELTS/French test and meet the necessary scores. The petition cannot be submitted without these scores, and no refunds will be provided if they are not met. - Withdrawal Policy
Clients cannot withdraw from the process for personal reasons once they have signed the agreement. Refund requests will not be entertained after services have commenced. - Non-Refundable Charges
Fees charged by DM Consultants do not cover any amounts owed to government bodies or testing organizations. These charges are strictly for the services outlined in the Service Level Agreement. - Alternative Services
Clients must confirm if they wish to use services from authorized entities (e.g., embassies or testing centers) and make additional payments for these services. Payments made online do not include fees for these entities and are non-refundable. - Processing Times
Clients acknowledge that processing times depend on the relevant authorities and agree that they cannot claim refunds due to extended processing durations. - No Job Assurance
DM Consultants do not guarantee job placement or work assurance after permit approval or upon arrival in a foreign country. Clients cannot claim refunds for advisory or consulting fees based on the absence of a job guarantee. - Payment Disputes
In case of payment disputes, DM Consultants’ liability is limited to the consulting fees specified in the Service Level Agreement. - Cap System
For countries with a cap on permits (e.g., Green Cards, Permanent Residence), clients may meet eligibility requirements but can still be denied if the cap is reached. This situation does not qualify for a refund. - Refund Processing Time
If a refund request meets the company’s terms, it will be processed within 30 working days. - Service Scope
The service fee covers only the individual’s request as registered. Any assumptions about additional services for family members are the client’s responsibility, and DM Consultants are not liable for those assumptions. - Disclosure of Information
Clients must fully disclose all details regarding past or current legal issues, including convictions and insolvency. Failure to disclose such information may result in no refunds of fees paid to DM Consultants. - Confidentiality
DM Consultants are committed to maintaining client confidentiality and taking reasonable measures to protect personal information. Client data may be used for business operations, marketing, communication, legal compliance, and service improvement. - Fees and Payments
All fees for services are listed in AED, and clients are responsible for these fees and any applicable taxes. Payments must be made using accepted methods. - Not a Government Entity
DM Consultants are a private company and are not affiliated with any government or embassy. They provide assistance and advice for migration but do not have the authority to issue permits. - Terms of Agreement
The agreement is based on trust and transparency, with clearly defined terms. Clients acknowledge that choosing services is their individual decision, made without pressure from the company. - Governing Law
This agreement is governed by the laws of the UAE and the Emirate of Dubai. Any disputes will be resolved in the courts of the UAE. - Acknowledgment
Clients confirm that they understand and agree to all terms and conditions outlined in the agreement.
Chargeback Policy for DM Consultants
The client acknowledges that DM Consultants invests significant resources, including personnel and infrastructure, to provide services. Regardless of the outcome of the request, the client agrees not to seek a refund of any fees or charges paid to DM Consultants, except as specified in the agreement.
The client also understands the deliverables associated with the services contracted and commits not to initiate a chargeback for card payments.
For further inquiries, please contact us +912262398039 or email info.mumbai@dm-consultant.in . A representative will respond promptly.
